Although there’s always opportunities for improving healthcare quality, it’s reassuring to know that there are many professionals across the U.S. who are diligently working to promote processes which build and effectively promote accountability for providing quality healthcare to the communities we serve.

As my teammates and I attended NAQH Next 2019, we were able to expand our quality knowledge, connect with other professionals and explore solutions that challenge and promote quality.  NAQH has done an excellent job defining the knowledge and skills required for developing and leading a successful healthcare quality program.  The NAHQ Healthcare Quality Competency Framework was introduced and encompasses 8 domains related to quality.  These include patient safety, regulatory and accreditation, quality review and accountability, professional engagement, quality leadership and integration, performance and process improvement, population health and care transitions, and health data analytics.  These domains represent the spectrum of competencies that enhance quality throughout an organization.  Explore the depths provided in this framework at www.nahq.orgto learn more about how to embrace these principles and promote effective processes that will support the enhancement of quality in your organization.

Probably my other favorite moment at NAQH Next 2019 was the challenge we received from Cy Wakeman, the opening keynote speaker..  She discussed how change and disruption have led the healthcare industry to transition from volume to value and how we as leaders must drive better performance and outcomes as we navigate the rapidly evolving healthcare environment.  She helped us see how we can reinvest energy from workplace drama intro profound clinical and operational results that can propel our organizations forward.  She reminded us that “change is only hard when you’re not ready for it, but we live in a world where every leader is asked to do more with less.”  She challenged us to move “why we can’t” into “how we could” by appropriately addressing the energy driven by the drama in our own lives and in others in our organization.  Through self-reflection and a better understanding of the principles of drama, she helped us see how we as leaders can cut the cost of drama, end entitlement and drive big results.  That statement alone should be enough for you to explore more of Cy’s information to learn how you can use this knowledge to make you a better leader.  I know it has me! You can find her on


Article Contributed by Debbie Franklin, Risk Consultant.