Your employee is injured on the job, now what? Below are five tips for effective claims management:

  1. Always investigate after an injury. When one is reported, it is important to get complete documentation of how the employee’s injury occurred. This includes obtaining written witness statements and checking video surveillance if available. Make sure to share this information with your adjuster. This helps them understand the specifics around the injury.
  2. Report claims into the portal timely. Log into the portal and report the claim as soon as possible. It is important to be as thorough as you can as this will aid your adjuster in their investigation of the claim. This also helps them manage the employee’s medical treatment timely and will lessen any delays in treatment.
  3. Remain engaged with the injured employee throughout the claim. It’s important to maintain a relationship with the injured employee throughout the claim even if they are unable to return to work. Communication is key to helping the employee know that you care and are willing to work with them to help through this transition and get them back on the job.
  4. Try to accommodate light duty whenever possible. When communicating with the employee, begin to discuss ways for the employee to come back to perform their work within their restrictions. Discuss with your adjuster recommendations on how to best accommodate your injured employee. If a light duty assignment, put this in writing and have the supervisor and employee sign off on it.
  5. Communicate with your adjuster regularly. Be available to discuss the claim and any concerns you have with your adjuster. The joint effort can help an adjuster respond to any issues that may arise and lead to a more effective outcome on the claim.

For more information about how a claim is handled, reach out to your assigned claims adjuster or email us at